6 tips and hints on how to choose a freight forwarder:

Research Preparation

Do your homework and understand your freight needs. Look at your short- and long-term importing projections. The right freight forwarder will help you with your importing growth and provide solutions that will improve your import needs.

Industry Experience

Generally, most freight companies can move most cargo well. However, a specialist in your industry will help you gain a better understand of your freight needs and provide valuable expertise. They will assist you in advising terms of sale (Ex-works , FOB ) , the right transport solutions ( FCL or LCL or Airfreight ) and provide a worldwide network of offices. A good freight forwarder will help you grow your business and ensure you always improve your bottom line

Risk Management

Open and transparent communication will protect your freight from any potential risks. It is valuable having a freight partner during times of emergency. They will advise you on the best options to protect your cargo including cargo insurance.

Customer Relation

This is all about communication and taking the extra time to explain every detail that is required. Door to door freight is a complex logistic business. A good freight forwarder will provide a tracking facility with regular update notifications and personal contact.

Range of Services

Look for freight forwarders that offer a range of services, including air freight, sea freight, road transport, logistics solutions and warehousing and quarantine services etc. For example, you may need to store your cargo in a warehouse for a period.

Checks Permits and Licences

Freight forwarders should have all the appropriate permits and licenses to handle your freight. These permits and licenses should be posted publicly.